Contact
Two inboxes.
Real people behind both.
No ticket maze and no chatbot. Pick the address that matches your request, and the person who can actually answer it reads your message.
Our clock (UTC)
--:--:--
General · Support · Security
The default address for everything that is not legal
Government · Enterprise · Legal
[email protected]Official requests, agency access, enterprise agreements and anything with a legal basis. Please write from an official or company address.
Government & public agencies
Access terms and verified onboarding.
Enterprise agreements
Dedicated API, seats and shared balance.
Legal process & data requests
Handled on a documented, auditable basis.
01Routing
Which address for what.
Wrong inbox? No problem, we forward internally. The right one just saves a round trip.
- Product questions, sales, partnerships[email protected]Within 24 h
- Account, quota or lookup problems[email protected]Within 24 h, Professional first
- Payments, invoices, renewals[email protected]Within 24 h
- Security vulnerabilities (bug bounty)[email protected]Acknowledged within 48 h
- Government and public-agency access[email protected]Within 2 business days
- Enterprise limits, dedicated API, integration[email protected]Within 2 business days
- Legal process, data requests, complaints[email protected]Per the legal process
02Faster answers
What to put in your first message
- 1
The email on your account
So we can find you without asking back. Never send your password.
- 2
The lookup or invoice ID
Visible on every report and in your billing page.
- 3
What you expected
And what happened instead, in one or two sentences.
- 4
Screenshots or exports
A PDF export of the report is ideal for data questions.
Found a vulnerability? Read the bug bounty rules first, then write to [email protected].
03Company
- Legal entity
- MUSWA
- Working language
- English
- Support hours
- Monitored daily, UTC
- Typical first reply
- Under 24 hours
- Abuse & vulnerabilities
- [email protected]
- Legal & data requests
- [email protected]
How we handle your message
Read by a person
No auto-responders or chatbots. The right desk picks it up and replies in context.
Kept to the request
We use what you send only to answer you. Never send passwords or API keys.
Legal, routed cleanly
Government, data and legal-process requests go straight to the priority desk.
We do not take phone calls or visits. Every request goes through email so there is a written record on both sides.